FAQ for RetroBet Online Casino in New Zealand

Here, you’ll find answers to the most common questions about RetroBet Online Casino. Our goal is to ensure all players have a smooth and enjoyable gaming experience. If you can’t find the answer to your question here, please don’t hesitate to contact our customer support team for further assistance.

How do I create an account?

To create an account, visit our official website, click the “Register” button, and fill in your personal details. Verify your email to complete the process.

Is the online casino legal in New Zealand?

Yes, our online casino operates legally in New Zealand, adhering to all local regulations and licensing requirements.

What payment methods are available?

We offer various payment methods including credit/debit cards, e-wallets, and bank transfers. Choose the one that suits you best when making a deposit.

How do I verify my account?

After registration, go to the verification section in your profile and upload the required documents to verify your identity, age, and residence.

Are there any bonuses available?

Yes, we offer various promotional bonuses including welcome bonuses, free spins, and deposit bonuses. Check the promotions page for current offers.

How can I contact customer support?

You can contact our customer support via live chat, email, or phone helpline. Our support team is available 24/7 to assist you with any queries.

What games are available?

We offer a wide variety of games including slots, table games like blackjack and roulette, and live dealer games. Explore our game library for more options.

Is there a mobile app?

Yes, our casino has a mobile app that you can download for a seamless gaming experience on the go. The app is available for both iOS and Android devices.

Are there any fees for withdrawals?

Our casino does not charge fees for withdrawals. However, please check with your payment provider, as they may have their own fees.

What is the minimum deposit amount?

The minimum deposit amount varies depending on the payment method. Please check the cashier section for specific details on each method.

How long does it take to process a withdrawal?

Withdrawal processing times vary depending on the payment method used. Typically, e-wallet withdrawals are processed within 24 hours, while bank transfers and credit/debit card withdrawals may take 3-5 business days.

Can I set limits on my account?

Yes, you can set deposit, loss, and wagering limits on your account to promote responsible gambling. Visit the responsible gaming section in your account settings to set these limits.

Is my personal information secure?

Yes, we use advanced encryption technology to ensure your personal information is secure and protected.

Can I play games for free?

Yes, we offer a demo mode for most of our games, allowing you to play for free without risking real money.

How do I close my account?

If you wish to close your account, please contact our customer support team for assistance.